IDRIS ABDULBAAQI
IT Support & Customer Service Professional
Anyigba, NG.About
Emerging IT Support and Customer Service Professional with a Higher National Diploma in Computer Science, demonstrating strong technical aptitude and a commitment to organizational success. Proven ability to provide effective technical assistance, resolve customer inquiries efficiently, and contribute to seamless operational workflows. Eager to leverage problem-solving skills, teamwork, and a proactive learning approach to support organizational goals and enhance user experience.
Work
Prince Abubakar Audu University
|Jamb Customer Care Representative
Anyigba, Kogi State, Nigeria
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Summary
Currently serving as a Jamb Customer Care Representative, providing essential support and information to students, ensuring efficient resolution of inquiries and positive engagement.
Highlights
Provided comprehensive customer support to an average of 50+ students daily, addressing inquiries related to JAMB services and university admissions.
Resolved complex student issues by effectively navigating information systems and collaborating with internal departments, improving resolution times by 15%.
Maintained accurate records of all customer interactions and feedback, contributing to data-driven improvements in service delivery.
Educated students on application procedures, eligibility criteria, and examination guidelines, enhancing understanding and reducing common errors.
Prince Abubakar Audu University
|I.T Assistant at Information Technology & Resource Centre
Anyigba, Kogi State, Nigeria
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Summary
Supported the Information Technology & Resource Centre by providing technical assistance and maintaining IT infrastructure to ensure smooth operations for university staff and students.
Highlights
Provided first-line technical support to university staff and students, resolving an average of 10-15 hardware and software issues daily.
Assisted in the installation, configuration, and maintenance of computer systems and peripherals, ensuring optimal performance and minimal downtime.
Managed user accounts and access permissions, enhancing system security and operational efficiency.
Contributed to the troubleshooting of network connectivity issues, ensuring reliable internet access for academic and administrative functions.
Bahudeeen Computer Training School
|Trainee/Operator
Bauchi, Bauchi State, Nigeria
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Summary
Gained foundational computer skills and operational experience, assisting with daily tasks and enhancing general computer literacy.
Highlights
Operated various computer systems and software applications, demonstrating proficiency in data entry and document processing.
Assisted in basic troubleshooting of computer hardware and software, contributing to the smooth functioning of training equipment.
Maintained organized digital files and records, improving data accessibility and operational efficiency.
Supported training instructors with administrative tasks, ensuring a conducive learning environment for students.
Olabee Computer Training School
|Trainee/Operator
Paiko, Niger State, Nigeria
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Summary
Completed comprehensive computer training, developing core operational skills and foundational knowledge in computer applications.
Highlights
Successfully completed a computer operations training program, acquiring proficiency in essential software and hardware functions.
Performed routine data entry and managed digital information with high accuracy and efficiency.
Assisted in the setup and basic maintenance of computer workstations, ensuring readiness for daily operations.
Developed strong foundational computer literacy, enabling effective use of various office applications.
Education
The Federal Polytechnic Bida
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Higher National Diploma
Computer Science
Federal Polytechnic Bauchi
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National Diploma
Computer Science
Abubakar Dada Senior Secondary School
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Senior School Certificate Examination
General Studies
Paiko Soft School
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First School Leaving Certificate
First School Leaving Certificate
Languages
English
Certificates
National Youth Service Corp Discharge Certificate
Issued By
National Youth Service Corps (NYSC)
Diploma in Computer Operation
Issued By
Training Institute
Basics of Microsoft Excel
Issued By
Code Thinkers
MS Excel Formulas and Functions
Issued By
Uniathena
Skills
Technical Skills
IT Support, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Computer Literacy, Basic Troubleshooting, Hardware Installation, Software Configuration, Data Entry, System Maintenance.
Professional Skills
Problem Solving, Teamwork, Customer Service, Communication, Information Management, Learning Agility, Attention to Detail, Organizational Skills.
References
Mr Sunday Salihu
Coordinator Information Technology Resource Centre (ITRC), Prince Abubakar Audu University, Anyigba, 08034544763
Mr Haruna Mohammed Muftawu
Lecturer II Department of Educational Foundation, Prince Abubakar Audu University, Anyigba, 08035672451